Nodal Escalation Officer

Job description

**Job Requirements** **Job Title:** Nodal Escalation Officer **Department/Function:** Customer Service **Job Purpose:** Are you a problem-solver who thrives under pressure? As a Nodal Escalation Officer at IDFC FIRST Bank, you’ll handle high-priority customer complaints with speed, empathy, and precision. Be the go-to expert for resolution, drive process improvements, and make a real impact on customer trust—all from our Navi Mumbai hub. **Roles & Responsibilities:** - Resolve escalated complaints from Nodal/PNO/CMD desks. - Ensure zero comeback and timely resolution. - Maintain quality in responses and ticket accuracy. - Identify root causes and suggest process fixes. - .Collaborate across teams for faster grievance closure **Educational Qualifications:** Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS) Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA) **Experience:** 5 - 10 years of relevant experience