Non Voice Process Executive - Email Process

Job description

**POSITION** **CS Non Voice Officer** **WORK LOCATION** **Goregaon (East), Mumbai** **OBJECTIVE OF THE ROLE** **To effectively & accurately respond to customer queries within the specified TAT and ensuring excellent service to the customer** **KEY RESPONSIBILITIES** **Weightage** - Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc - Identify customer needs and service accordingly - Update our internal database with information about technical issues and useful discussions with customers - Co-ordination with other internal teams/departments to provide customer resolution to their query or request - Inform customers about new features and functionalities and Promote digital channels of service - Timely Follow up with customers to ensure their queries and technical issues are resolved - Maintain customer centricity at the core of all transactions - Support a positive work place environment adhering to organizational policies **Qualification:**Graduate **Certifications (If any):** Well versed with MS Office **Work experience in years:**1-3 years Interested candidates kindly share me with your updated resume at **jasmine.priya@kotak.com** **whats app - 9653208202** **Note- we are hiring only in western lines candidates.** **Byander till churchgate.**