O2C Collection Specialist - B2B Collections

Job description

**O2C Collection Specialist - B2B CollectionsExperience** **4–7 Years** Work Location **Info Park,Kochi - Work from Office** Shift **Night Shift (US Shift)** Job Summary We are seeking an experienced **O2C Collection Specialist** with 4–7 years of hands-on experience in **B2B Accounts Receivable Collections**. The ideal candidate will possess strong expertise in managing customer portfolios, driving collections, resolving disputes, reducing aged receivables, and improving cash flow. The role requires excellent communication, stakeholder management, and analytical skills to support the end-to-end Order-to-Cash (O2C) process. Key Responsibilities - Manage end-to-end B2B collections for assigned customer accounts. - Conduct collection activities through calls, emails, and customer interactions to ensure timely payment of outstanding invoices. - Review and analyze aging reports, prioritize collection efforts, and reduce overdue balances. - Investigate and resolve billing, invoicing, and payment disputes by coordinating with internal stakeholders. - Maintain strong customer relationships while negotiating payment commitments and collection plans. - Monitor delinquent accounts and escalate critical issues as per defined procedures. - Perform account reconciliations and support resolution of unapplied cash and deduction-related issues. - Collaborate with Sales, Billing, Customer Service, and Finance teams to improve collections and cash flow. - Prepare and maintain collection reports, aging analysis, collection forecasts, and performance metrics. - Ensure compliance with company policies, internal controls, and customer contractual requirements. - Identify and recommend process improvements to enhance collection efficiency and reduce DSO. Required Skills & Qualifications - **Bachelor's Degree in Finance, Accounting, Commerce, Business Administration, or a related Finance discipline (Mandatory).** - 4–7 years of experience in **O2C / Accounts Receivable B2B Collections**. - Strong understanding of the **Order-to-Cash (O2C) cycle**, Accounts Receivable processes, and collections lifecycle. - Experience handling B2B customer portfolios and corporate account collections. - Proficiency in aging analysis, collections reporting, dispute resolution, and cash flow management. - Excellent verbal and written communication skills. - Strong negotiation, problem-solving, and customer relationship management skills. - Advanced MS Excel skills and experience with ERP platforms such as **SAP, Oracle, NetSuite, Dynamics 365, or similar systems**. - Ability to work in a fast-paced, target-driven environment. - Willingness to work night shifts from the office. Preferred Qualifications - Experience supporting US-based customers in a shared services, BPO, GCC, or captive environment. - Knowledge of key collections metrics such as **DSO, CEI, Aging Buckets, and Bad Debt Management**. - Exposure to process improvement initiatives and O2C best practices. Provide your feedback on BizChat Application Question(s): - Have you attended any interview with EXL Services in the last 4 Months ? Experience: - O2C / AR : 4 years (Required) - B2B Collections: 4 years (Required) Language: - English (Required) Shift availability: - Night Shift (Required) Work Location: In person