Ocean Customer Experience Specialist

Job description

It’s a Customer Experience support role—focused on handling customers after onboarding and managing their queries, cases, and overall relationship, mainly through routine administrative and operational tasks. At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.   We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade. Job description: • Managing customer interactions across channels and ensuring timely resolution of queries • Handling customer cases efficiently and maintaining accurate updates • Supporting customer onboarding and maintaining strong customer relationships • Managing contracts, resolving disputes, and ensuring service quality • Performing day-to-day administrative and operational tasks as per defined processes • Following standard procedures and ensuring smooth execution of tasks • Escalating complex or non-routine issues to senior team members • Collaborating with internal teams to support overall customer experience. Experience : 2-5 years experience Work Shift: Night shift  (6:00 PM-3:00 AM)  Work Type: 5 days work from Office Education: Graduation is mandate What We Offer: • Impact: Be part of a team that directly contributes to global operations. • Opportunity: Unlock professional and personal growth through diverse career pathways. • Innovation: Work with a team that embraces technology and continuous improvement. • Global Exposure: Collaborate across geographies and cultures. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.   We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.