Online Help Developer

Job description

**Job Requirements** At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster. We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard. We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace. **Work Experience** **Purpose of the Job** To develop vibrant content for internal/customer communication channels. Candidates with corporate technical writing experience preferred. Experience in Online Help development and dealer manuals is desirable. Applicant who has multilingual experience in addition will have an edge. Responsibilities - Develop and maintain wide variety of topics for multiple platforms such as online help of software products and manuals - Writing clear marketing copy to promote our products/services, attract customers and boost brand awareness - Ensure all-around consistency in Style check, clarity, and conciseness in writing - Quality assurance of all content moved for next level of review - Strongly adhere to processes and guidelines - Strong research skills including gathering and analyzing data from SME’s to develop respective documentation **Required Skills:** Must have the ability to understand the products by hands-on experience Manage multiple assignments simultaneously while working independently and with other writers **Qualifications** Any Computer Degree with 3-5 years of proven work experience in technical writing Desired Tool Knowledge Expertise in Adobe RoboHelp & MadCap Flare **Skill Set** - Proficiency with Office suite such as MS Word, MS Excel, MS Visio, etc. Basic knowledge in SnagIT, CSS and HTML - Flexible writing style and ability to turn engineering speak into easily understandable concepts. Must have excellent verbal & written communication skills - Familiar with the process of Documentation Development Cycle, Attention to detail, critical and analytical thinking and highly motivated individual with ability to grasp complex engineering concepts - Ability to maintain confidentiality and work in a fast-paced environment to meet aggressive deadlines - Should have the portfolio of published articles. Successful track record of working independently both in an office and telecommuting setting