Opening For Quality Analyst - Chennai (Hindi)

Job description

Role: Quality Analyst Industry: BPO Process: Inbound customer service Notice Period: Only Immediate joiners to 30 days' notice 5 days working with 24/7 rotational shift. • 2+years documented experience as Quality Analyst is required. • Candidate should be fluent in Hindi. • Experience into BPO industry and experience into international process is mandatory. • Hands on experience into 7QC is mandatory. • Providing active feedback to agents & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time. • Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement. • Coordinate for calibration sessions and adherence towards enhancing calibrated process. interested candidates mail your CV to: Pavithras19@hexaware.com