Opening_ Operations Manager_ Hyderabad

Job description

Oversee the day-to-day operations of the Inbound CS team, ensuring efficient and effective handling of customer inquiries and issues through email and chat channels. • Develop and implement strategies to improve customer satisfaction, response times, and overall service quality. . • Monitor and analyze key performance indicators (KPIs) related to customer service, identifying areas for improvement and implementing corrective actions. . • Provide coaching, training, and development opportunities to the Inbound CS team, ensuring they have the necessary skills and knowledge to deliver exceptional customer service. • Collaborate with cross-functional teams, such as product development, technical support, and operations, to address customer concerns and improve overall customer experience . • Ensure adherence to company policies, procedures, and service level agreements (SLAs) related to customer service. • Manage and prioritize workload distribution among the Inbound CS team to ensure efficient resource allocation and timely response to customer inquiries. • Conduct regular team meetings to discuss performance, address concerns, and share best practices. Interested can share resume on - Bhawnas1@hexaware.com Regards Bhawna