Opening_Operations Team Lead_Coimbatore

Job description

**Role: Team Lead Operations** **Industry : BPO** **Process: Inbound customer service** **Languages known:Tamil, kanada, Telugu, Malayalam preferred.** **Only Immediate joines or with max 15 days of notice** **5** ***days working with 24/7 rotational shift.*** - **Looking a candidate with overall Minimum 2-8 years of experience in those as a TL for Voice/Non Voice Process should at least 1 year on paper.** - **E-Commerce Domain Experience - Added advantage.** - **Good communication and Strong Team Handling skills.** - **KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT.** - **Graduation - Mandate** - **Should have prior experience of handling Voice/Non Voice Process.** - **Responsible for meeting the SLA targets** - **Excellent real time management skills** - **Ensure schedule adherence and create an encouraging team environment.** **Interested can share resume on -** **MobicaA@hexaware.com** **or, Can whatsapp on - 8807753839** **Regards,** **Mobica A**