Openings For Quality Analyst - Domestic - Navi Mumbai

Job description

**Roles & responsibilities** : **Role : Senior Quality Analyst** **Process : Domestic voice process** **Shift: Fixed shift** **Industry : BPO** **Location: Navi Mumbai** - **1+ years documented experience as Quality Analyst is required.** - **Experience into Domestic Process & Customer service background is mandatory.** - **Hands on experience into 7QC is Preferred.** - **Providing active feedback to agents & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time.** - **Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement.** - **Coordinate for calibration sessions and adherence towards enhancing calibrated process.** **Shifts: Fixed shifts/Sat & Sun fixed off.** **Notice period: Immediate Joiner to 15 days preferred.** **Interested candidates please share updated CV to:** **Email: MobicaA@hexaware.com;** **Contact: 8807753839**