Openings For Team Lead _ Chennai

Job description

- **4+ years in BPO with International Voice experience is preferred.** - **2+ years documented experience as Team Lead is required.** - **Proficient in BPO metrics: Shrinkage, Attrition & AHT.** - **Strong understanding of key customer experience metrics: NPS, Repeat, Churn, Utilization & Occupancy** **Shifts: Rotational Shifts / Rotational Week offs** **Notice Period: Immediate Joiner to 30 days preferred** **Interested candidates please share updated CV to:** **Email: Pavithras19@hexaware.com**