Openings For Team Leader - Domestic - Chennai

Job description

Role: Team Lead Operations Industry: BPO Process - Inbound customer service( Medical billing & sales & Banking sector exp not considered ) Notice Period: Only Immediate joiners 5 days working with 24/7 rotational shift. • Overall Minimum 2-8 years of experience out of which as a Team Lead for Domestic Voice Process should be at least 1.5 years on paper. • E-Commerce Domain Experience - Added advantage. • Good communication and Strong Team Handling skills. • KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. • Graduation - Mandate • Should have prior experience of handling Voice Process. • Responsible for meeting the SLA targets • Excellent real time management skills • Ensure schedule adherence and create an encouraging team environment. Interested candidates Please share updated CV to Email: deepikat6@hexaware.com Contact: 7845206359