Operation- Hardware and Apps Professional

Job description

Vehicle Hardware Support - Diagnose **hardwarelinked failures** in connected vehicles:TCU resets, signal loss, OTA download/flash failures, CAN/OBD anomalies, power and cellular issues. - Analyze **OBD logs, UART logs, TCU dumps**, and telematics traces; prepare **preRCA data packs** with VIN and scenario traceability. - Validate issues on **bench setups (HIL/SIL where applicable)** and document clear reproducibility steps. - Support **OTA trials and regression checks** for hardwaredependent features; verify preconditions and rollback safety. - Maintain **diagnostic toolkits, triage checklists, and versioned playbooks**; close feedback loops with field teams. App Cloud Support - Investigate issues related to **customer and dealer mobile applications**: login, pairing, feature activation, notifications, and telematics data sync. - Analyze **appcloudvehicle data flow** to isolate faults quickly and ensure correct ticket routing with minimal handoffs. - Reproduce defects on **Android and iOS test devices**, collect logs, and upload complete evidence with timestamps. - Coordinate with **cloud, app, and vehicle engineering teams** for crossdomain failures. - Maintain **compatibility matrices** across app versions, backend builds, and vehicle software. - Support **app and OTA feature launches**, rollout documentation, and regression monitoring; validate endtoend customer journeys. Required Skills Technical Skills - Strong understanding of **automotive electronics**: CAN, LIN, ECUs, TCUs, OBD diagnostics, and physical layers (power, RF). - Experience with **CANalyzer, TCU logging tools**, and interpretation of DTCs and CAN frames. - Knowledge of **SDV and OTA workflows**, update preconditions, and rollback safety. - Good understanding of **Android iOS application flows**, session handling, and permissions. - Handson experience with **API debugging tools** (Postman, Charles Proxy) and mobile log collection. Experience - **3-6 years** of experience in **vehicle electronics, telematics, connected vehicles, mobile app support, or technical operations**.