Operations Engineer - Planixs Realiti

Job description

**Who We Are** At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. **The Role** Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there’s a good chance you will love being a part of our Software Engineering – Development team at Kyndryl, where you will be able to see the immediate value of your work. We are seeking an experienced Operations Engineer to support critical Treasury and Liquidity Management applications for a Banking client. The primary focus of this role is the operational support, administration, monitoring, and maintenance of the Planixs Realiti platform, with secondary responsibility for supporting Corona applications and related treasury ecosystems. The ideal candidate will have hands-on experience supporting Planixs Realiti in production environments, ensuring system availability, incident resolution, operational stability, and business continuity. The role requires close collaboration with Treasury Operations, Liquidity Management teams, Infrastructure teams, Application Development teams, and external vendors to deliver reliable and efficient support services for business-critical banking applications. Roles & Responsibilities - Provide L2/L3 operational support for the Planixs Realiti platform and associated treasury applications. - Monitor application health, system performance, interfaces, batch jobs, and data processing activities to ensure uninterrupted operations. - Support day-to-day administration, configuration, and maintenance of the Realiti platform. - Perform incident management, problem management, and service request fulfillment in accordance with agreed SLAs. - Troubleshoot application issues, identify root causes, and coordinate resolution with internal teams and external vendors. - Support Corona application operations, including monitoring, issue resolution, and routine maintenance activities. - Execute and monitor daily, weekly, and monthly operational processes, including end-of-day and start-of-day activities. - Support liquidity management and treasury business users by resolving application-related issues and operational queries. - Coordinate application deployments, releases, patches, upgrades, and production changes. - Perform system validation and post-deployment verification following releases and maintenance activities. - Monitor application interfaces, data feeds, file transfers, and integration processes between Realiti, Corona, and other banking systems. - Investigate data discrepancies and support reconciliation activities across treasury and liquidity management processes. - Maintain operational procedures, support documentation, runbooks, and knowledge repositories. - Participate in disaster recovery testing, business continuity exercises, and resilience initiatives. - Conduct root cause analysis (RCA) and implement preventive measures to reduce recurring incidents. - Collaborate with infrastructure, database, middleware, network, and security teams to ensure platform stability. - Support audit, compliance, risk management, and regulatory requirements related to treasury systems. - Participate in on-call support and production support rotations as required. - Contribute to operational excellence initiatives through automation, monitoring enhancements, and process improvements. Provide regular operational reporting, service metrics, and system health updates to stakeholders. Your Future at Kyndryl The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry. **Who You Are** You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience - Bachelor's degree in Computer Science, Information Technology, Engineering, Finance, or a related discipline. - Minimum 5+ years of experience in application operations, production support, or application support roles within banking or financial services environments. - Hands-on experience supporting the Planixs Realiti liquidity management platform in a production environment. - Working knowledge of Temenos Corona applications and treasury-related banking systems. - Strong understanding of Treasury Operations, Liquidity Management, Cash Management, and Banking Operations processes. - Experience supporting mission-critical applications with stringent availability and performance requirements. - Knowledge of ITIL processes including Incident Management, Problem Management, Change Management, and Service Request Management. - Experience monitoring application performance, interfaces, batch jobs, and operational processes. - Strong troubleshooting and root cause analysis skills. - Familiarity with Unix/Linux operating systems and command-line operations. - Working knowledge of Sybase and database concepts for data analysis, validation, and tr