Operations Lead

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Position: Operations LeadLocation: NCR, IndiaExperience Required: 10-12 years Position Summary The Operations Lead for Interior Fitout will manage end-to-end execution of interior fitout projects across commercial, corporate, and retail spaces in the NCR region. This role demands strong project management expertise, vendor coordination capabilities, and the ability to deliver high-quality fitout solutions on time and within budget while ensuring client satisfaction and operational excellence. Key Responsibilities Project Operations Management • Oversee multiple interior fitout projects simultaneously from design coordination through to handover and closeout • Ensure timely execution of projects in accordance with approved designs, specifications, budgets, and quality standards • Coordinate MEP installations, civil works, carpentry, ceiling systems, flooring, HVAC integration, electrical/data infrastructure, and furniture installation • Monitor project progress through regular site visits, progress tracking, and milestone reviews • Manage project documentation including drawings, specifications, material approvals, and as-built documentation Vendor & Contractor Management • Identify, evaluate, and onboard qualified contractors, subcontractors, and material suppliers • Negotiate contracts, rates, and terms with vendors ensuring cost competitiveness • Monitor vendor performance, quality of work, and adherence to timelines • Resolve contractor disputes and manage change orders effectively • Maintain robust vendor database and relationships for future projects Client & Stakeholder Coordination • Serve as primary operational contact for clients during project execution phase • Conduct regular progress meetings and provide status updates to clients and internal stakeholders • Address client concerns promptly and ensure alignment with their vision and requirements • Coordinate with landlords, property managers, and building authorities for necessary approvals and access • Manage expectations and maintain high client satisfaction throughout project lifecycle Quality & Compliance Management • Implement quality control processes and conduct inspections at critical project stages • Ensure compliance with building codes, fire safety regulations, electrical standards, and local authority requirements • Oversee obtaining necessary approvals including fire NOC, electrical clearances, and occupancy certificates • Ensure adherence to workplace safety protocols and conduct regular safety audits • Implement defect management processes and ensure snagging completion before handover Budget & Commercial Management • Develop and manage project budgets, tracking costs against approved estimates • Review and approve invoices, payment certificates, and contractor bills • Identify cost optimization opportunities without compromising quality • Manage scope changes and prepare variation order cost analysis • Prepare financial reports, variance analysis, and forecasts for management review Team Leadership • Lead and mentor project engineers, site supervisors, and support staff • Conduct performance evaluations and provide coaching for team development • Foster culture of accountability, quality consciousness, and continuous improvement • Allocate resources effectively across multiple concurrent projects Process Improvement & Standardization • Develop and implement standardized operating procedures for fitout execution • Drive process improvements to enhance efficiency, reduce timelines, and improve quality • Implement technology solutions for project tracking, documentation, and reporting • Create lessons learned documentation and best practice repositories Required Qualifications Education • Bachelor's degree in Civil Engineering, Architecture, Interior Design, or related field • PMP, PRINCE2, or equivalent project management certification preferred • Diploma or certification in Construction Management is advantageous Experience • 10-12 years of progressive experience in interior fitout project execution and operations • Minimum 5-6 years in leadership roles managing multiple concurrent fitout projects • Proven experience delivering corporate office fitouts, retail spaces, commercial interiors, or hospitality projects • Experience managing projects ranging from 10,000 sq ft to 100,000+ sq ft • Track record of successfully