Operations Manager

Job description

**Company Description** Bajaj Finserv, founded in April 2007, is the financial services arm of the Bajaj Group and one of India’s fastest-growing non-banking financial companies (NBFCs). The organization focuses on lending, insurance, and wealth advisory, offering 24 products across 12 product lines to serve a diverse customer base. With a philosophy of continually striving for excellence, Bajaj Finserv emphasizes innovation, customer-centric solutions, and sustainable growth. Its extensive footprint spans the length and breadth of India, providing opportunities for professionals to work in a dynamic and evolving financial services environment. **Role Description** The Operations Manager role at Bajaj Finserv is a full-time, on-site position based in Gaya. The Operations Manager will oversee day-to-day branch operations, including process execution, workflow management, and compliance with internal policies and regulatory requirements. Responsibilities include monitoring operational performance, managing documentation and transaction processing, and ensuring accurate and timely reporting. The role involves coordinating with cross-functional teams such as sales, customer service, and finance to support smooth business operations and enhance customer experience. The Operations Manager will also identify process improvement opportunities, implement operational best practices, and support training and guidance for team members to maintain high standards of efficiency and quality. **Qualifications** - Strong operational management skills, including process optimization, workflow coordination, and performance monitoring. - Proficiency in data analysis and reporting, with the ability to interpret metrics and drive data-informed decisions. - Experience in financial services or related sectors, with familiarity in lending, insurance, or wealth advisory operations preferred. - Knowledge of regulatory and compliance requirements relevant to NBFC operations, and attention to detail in documentation and audit readiness. - Effective communication and interpersonal skills to collaborate with cross-functional teams and support customer-centric operations. - Demonstrated leadership capabilities, including team coordination, task delegation, and coaching for operational excellence. - Comfort with using enterprise systems and MS Office tools (Excel, Word, PowerPoint) for daily operations and reporting. - Bachelor’s degree in Business, Finance, Management, or a related field; relevant professional certifications are an advantage. - Ability to work on-site in Gaya, with strong organizational skills and a proactive approach to problem-solving.