Operations Manager(Content Moderation)

Job description

Job description: Job Description **Operations Manager – Content Review/Moderation.** **Location:** Bangalore, India **Band:** B3 **Experience:** 8+ Years **Shift:** 24/7 (5 days/week with rotational week offs) **Employment Type:** Full-Time **Job Summary** We are looking for an experienced **Operations Manager – Content Review** to lead large-scale operations in a high-volume, fast-paced content moderation environment. The role demands strong **strategic leadership, client management, and operational excellence** while managing multiple teams and driving business outcomes. **Key Responsibilities** - Provide **strategic direction and leadership** to content moderation operations - Manage end-to-end delivery including **Accuracy, AHT, SLAs, Attrition, and Shrinkage** - Lead and mentor **Team Leaders and mid-level managers** , ensuring high performance - Build and maintain strong **client relationships** and ensure stakeholder satisfaction - Drive **revenue attainment, profitability, and business growth opportunities** - Identify process improvement and optimization initiatives to scale operations - Ensure compliance with policies, quality standards, and governance frameworks - Lead workforce planning, capability development, and employee engagement initiatives **Required Skills & Competencies** - Proven ability to **lead large teams (80–120 FTEs)** in content moderation/BPO environments - Strong **strategic planning and execution capabilities** - Expertise in **client and stakeholder management** - Strong **analytical and data-driven decision-making skills** - Excellent **communication and presentation skills** - Ability to **inspire teams, drive change, and work independently** - Agile mindset with ability to work under pressure in a **24/7 work environment** **Eligibility Criteria** - Graduate in any discipline - Minimum **8+ years of experience** in BPO/ITES or Content Moderation - Proven experience in **managing large teams and operations delivery** **Preferred Qualifications** - Lean / Six Sigma certification - Experience in **revenue management and P&L ownership.** **Key Competencies** - Strong **observation, analytical, and decision-making skills** - Good understanding of **global and trending topics (Geopolitical, Entertainment, Sensitive events)** - Ability to drive **continuous improvement and operational excellence** **Additional Details** - Language: English (Read/Write/Speak) - Proficiency Level: CEFR C1 - Nationality: Indian - Notice Period: Within 30 days preferred Mandatory Skills: Content Moderation . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.