Operations Manager- GIS

Job description

Job description: Job Description **Role Purpose** The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. ͏ Management of daily activities of a team size of 200+  analysts • Engages in Customer Escalations • Ensures achievement of all system, team and individual Customer Service goals and standards • Manages Key performance indicators • Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities • Responsible for administrative aspects including reporting - Superior communication (oral, written), presentation, and interpersonal skills • Demonstrated ability to develop and implement process enhancements including technology and performance • Ability to plan, prioritize, organize and communicate/sell effectively • Proficiency in Work-force management applications, Quality tools and technologies • Experienced in goal setting (defining and prioritizing specific, driving objectives) •Responsible for Process level compliance on various standards. •Backup for the SDL in absence Mandatory Skills: Geographic Information Systems(Maps) . Experience: 8-10 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.