Operations Manager - Hotel

Job description

Key Responsibilities • Oversee day-to-day banquet operations across multiple banquets in the city, covering weddings, corporate events, conferences, and private parties. • Coordinate with Sales, Culinary, and Event Planning teams to ensure smooth execution of events. • Supervise setup, service, and breakdown of events while maintaining brand standards and client specifications. • Monitor inventory, banquet equipment, linen, and supplies; manage requisitions as required. • Ensure compliance with all health, safety, and sanitation regulations. • Resolve guest concerns promptly to ensure satisfaction and repeat business. • Manage budgets and labour costs while maintaining service quality. • Conduct pre-event briefings and post-event reviews for continuous improvement. • Collaborate with vendors and partners for event logistics; manage payments, vendor coordination, venue onboarding, and PO/GRN processes. • Maintain accurate event records, staff performance reports, and customer feedback. • Assist in developing and standardizing SOPs to improve banquet operations.