Operations Manager

Job description

**Role & responsibilities** - Manage the overall hotel operations, ensuring seamless coordination across all departments. - Lead Front Office, Housekeeping, Food & Beverage, Kitchen, Engineering, Security, and other operational teams. - Deliver outstanding guest experiences by maintaining high service standards and promptly resolving guest concerns. - Ensure compliance with brand SOPs, hygiene, safety, and statutory requirements. - Monitor occupancy, revenue, guest satisfaction, and operational KPIs. - Control operational costs while maintaining service quality. - Recruit, train, mentor, and evaluate hotel staff. - Conduct daily briefings and departmental meetings. - Coordinate with the Sales team to maximize occupancy and revenue. - Maintain strong vendor relationships and oversee procurement. - Prepare daily, weekly, and monthly operational reports for management. - Drive continuous improvement initiatives and enhance operational efficiency. **Qualifications** - Bachelor's Degree/Diploma in Hotel Management or Hospitality Management. - Relevant certifications will be an added advantage. **Preferred candidate profile**