Operations Senior Manager – Client Onboarding & Commercial Banking

Job description

Citi is looking for an experienced Operations Senior Manager to lead a high-performing team delivering client onboarding and commercial banking operations at scale. In this role, you will drive the quality, efficiency, and compliance of critical operations processes, acting as a subject matter expert and senior decision-maker within Citi's Operations function. This is a senior leadership opportunity where your judgment, operational expertise, and people management skills will directly shape team performance and client outcomes. **Responsibilities** - Lead a professional operations team by delegating responsibilities effectively, maintaining appropriate staffing levels, and ensuring the team consistently delivers high-quality outcomes. - Oversee the end-to-end quality and efficiency of team output, identifying areas for improvement and implementing solutions that enhance operational performance. - Manage the full employee lifecycle for direct reports, including performance evaluations, compensation decisions, hiring, and where necessary, disciplinary actions. - Develop and manage team budgets, shape operational policy, and coordinate short-term resource planning to meet business demands. - Resolve complex and high-impact operational issues, applying deep knowledge of how the team's work integrates across the broader function to deliver coordinated solutions. - Act as a subject matter expert to senior stakeholders, providing evaluative judgment in ambiguous or high-complexity situations to guide sound business decisions. - Uphold regulatory and compliance standards by ensuring all procedures are followed, risks are appropriately assessed, and any control issues are escalated and resolved with transparency. **Required Qualifications & Skills** - 14 to 20 years of experience in financial services, with a background in operations management and a working knowledge of commercial banking processes. - Extensive knowledge of client onboarding processes, including account opening, account maintenance, and Anti-Money Laundering requirements for commercial liability accounts. - Demonstrated ability to lead and manage teams in a fast-paced environment, with proven skills in prioritization and meeting critical deadlines under pressure. - Strong organizational and time management capabilities, with the ability to manage multiple workstreams simultaneously without loss of quality or accuracy. - Clear and concise written and verbal communication skills, with the ability to engage confidently with senior stakeholders and cross-functional teams. - Ability to operate with a high degree of autonomy, exercising independent judgment while maintaining accountability to organizational standards and risk frameworks. - Bachelor's degree or equivalent professional experience. **Beneficial Skills & Qualifications** - Commercial banking experience, particularly in areas related to commercial liability products or client-facing operations. - Familiarity with Know Your Customer platforms, workforce management tools, or document management systems used in financial services operations. - Master's degree in a relevant field. What We Offer At Citi, senior leaders are given the platform, autonomy, and global reach to make a genuine impact. You will work in a collaborative, performance-driven environment where your expertise shapes team direction, operational standards, and business outcomes at scale. - A hybrid working model offering 3 days in the office and 2 days working remotely, supporting a sustainable and productive work rhythm. - Strategic leadership ownership with the autonomy to shape team structure, operational processes, and performance standards within a globally significant function. - Access to Citi's global network, connecting you with peers, senior leaders, and cross-functional teams across the organization. - Ongoing learning and professional development opportunities tailored to senior operations and leadership career paths. - Competitive financial wellbeing support, including compensation structures and benefits aligned to senior-level roles. - Wellbeing and work-life balance programmes designed to support you both in and outside of the workplace. Apply today to take ownership of a senior operations leadership role at Citi, where your expertise in commercial banking and client onboarding will drive meaningful impact across the team and the broader organization. ------------------------------------------------------ **Job Family Group:** Operations - Core ------------------------------------------------------ **Job Family:** Operations Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** AML Monitoring, Back-End Operations, KYC Compliance, People Management. ------------------------------------------------------ *Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.* *If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review* *Accessibility at Citi.* *View Citi’s EEO Policy Statement and the Know Your Rights poster.*