Operations Support Engineer

Job description

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. **Who We Are** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description** **About our cybersecurity team** Are you ready to make an impact at one of the world’s leading tech companies? HPE’s Cybersecurity team is where you can do just that! We’re looking for a dynamic and experienced Operations Support Engineer to join our Cybersecurity team. If you’re passionate about shaping the future of cybersecurity and ready for your next challenge, we’d love to hear from you. **About The Role** As an Operations Support Engineer at HPE, you will be responsible for maintaining and supporting HPE’s suite of cybersecurity applications and infrastructure. Using your technical skills in Linux, containerized environments, and enterprise application support, you’ll help keep HPE’s global cybersecurity ecosystem running securely and at peak performance. **About You** You will have expertise in Enterprise IT operations, knowledge of operating systems, scripting, networking, and automation platforms. Your skills will enhance system performance, reliability, and security posture across a large, distributed enterprise. You will work both independently and partner with cross-regional teams across AMS, APJ, and EMEA to deliver high-impact projects in a dynamic global environment. Strong communication skills are essential, enabling you to explain complex technical issues to non-technical audiences. **What You’ll Do** ***Responsibilities:*** - Providing operational support for key cybersecurity applications and services (e.g. SIEM, Vulnerability scanners, Data Ingestion, Email Security, Knowledgebase systems and threat monitoring platforms). - Monitoring system performance, availability, and health across virtualized and containerized environments. - Performing incident triage, root cause analysis, and implementing corrective actions to maintain system stability. - Executing regular maintenance tasks such as patching, upgrading, and configuration management of applications and infrastructure components. - Collaborating closely with cybersecurity engineers, infrastructure, and network teams to optimize platform performance and uptime. - Documenting configurations, processes, and troubleshooting procedures for operational continuity. - Automating recurring operational tasks using scripting languages such as Bash or Python and automation tools such as Ansible. - Participating in on-call rotations and incident response efforts as required. - Sharing findings and status updates with key stakeholders to inform operational decisions and security improvements. **What You Need To Bring** ***Education and Experience Required:*** - Degree in Computer Science, Information Technology, related discipline or equivalent experience desired. - 3+ years of experience supporting Linux and/or Windows servers in virtualized and containerized environments. - Strong knowledge of application/database troubleshooting, operating systems, networking, and incident management. - Familiarity with patching, upgrading, and maintaining enterprise applications and infrastructure components. - Exposure to cybersecurity tools, threats, and vulnerabilities in large organizations is a plus. - Scripting experience with Bash, Python, or PowerShell preferred. - Understanding of enterprise networking and network security principles. - The following certifications are desired. [EG: Certified Information Systems Security Professional (CISSP), GIAC Certified Vulnerability Assessor (GCVA), or equivalent. **Additional Skills** Accountability, Accountability, Action Planning, Active Learning, Active Listening, Agile Methodology, Bias, Business, Coaching, Creativity, Critical Thinking, Cybersecurity, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Development Methodologies, Empathy, Follow-Through, Growth Mindset, Implementation Methodologies, Infrastructure Design, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 4 more} **What We Can Offer You** **Health & Wellbeing** We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. **Personal & Professional Development** We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. **Unconditional Inclusion** We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. **Let's Stay Connected** Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #india #cybersecurity **Job** Information Technology **Job Level** TCP\\_03 HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any ot