Oracle Field Service Cloud/Digital Customer Service Consultant

Job description

Educational Requirements ME,MSc,MTech,Bachelor of Engineering,BSc,BTech Service Line Enterprise Package Application Services Responsibilities - Lead the analysis and understanding of complex client business requirements related to field service operations, translating them into robust and scalable OFSC or DCS solutions. - Develop technical designs and architectural blueprints for OFSC implementations, ensuring alignment with industry best practices and Oracle's product roadmap. - Conduct fit-gap analysis to identify discrepancies between current processes and OFSC capabilities, proposing effective solutions and workarounds. - Provide strategic guidance and recommendations to clients on leveraging OFSC to achieve their operational efficiency, cost management, and customer experience goals. - Define and document future state processes, ensuring clear understanding and adoption by stakeholders. Additional Responsibilities: - Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability - Good knowledge on software configuration management systems - Awareness of latest technologies and Industry trends - Logical thinking and problem solving skills along with an ability to collaborate - Understanding of the financial processes for various types of projects and the various pricing models available - Ability to assess the current processes, identify improvement areas and suggest the technology solutions - One or two industry domain knowledge - Client Interfacing skills - Project and Team management Technical and Professional Requirements: - 5-15 years of hands-on experience in implementing, configuring, and integrating Oracle Field Service Cloud (OFSC). - Deep understanding of Oracle Field Service Cloud architecture, data model, configuration, and customization capabilities. - Proven expertise in Oracle Field Service Cloud solutions to optimize scheduling, routing, capacity planning, work order management, and mobile workforce management. - Have rich experience in configuring OFSC application components including resource pools, territories, routing rules, scheduling policies, business rules, Smart Collaboration, Action Management, and Manage Displays. - Experience with OFSC Mobile Plug-in Framework is a significant plus. - Knowledge of Customizing OFSC using the plug-in framework to enhance functionality and meet specific business needs, including capturing time and expenses. Preferred Skills: - Technology->Oracle Cloud->Oracle Field Service Cloud->Oracle Field Service Cloud