Order Billing Specialist

Job description

Billing and Order Management Specialist The Billing/Order Management Specialist will play a great role in overseeing and assisting with smooth end-to-end order management and billing processes. This position involves having a keen eye for detail and the ability to collaborate effectively with cross-functional teams to ensure seamless order processing and accurate client billing. The ideal candidate will also have a proven track record in delivering excellent customer service and resolving issues promptly. Order Processing: - Review, validate and process all order and sales contract information for completeness with high focus on accuracy. - Provide support and assist in the resolution & clarification of order information and invoicing. - Support period close activities by reviewing booking and sales reports to reconcile any discrepancies - Collaborate with internal teams for contract review, order generation and potential billing issues Billing: - Assist with billing operations, including creating invoices for accuracy and compliance with company policies & procedures - Work closely with Accounts Receivable on billing discrepancies - Answer inquiries from customers by email Skills required: - NetSuite billing experience required, 2+ years - Basic knowledge of US accounting standards for revenue - Clear and grammatically correct verbal and written communication skills - Ability to identify, analyze, and resolve issues in a timely manner - Familiarity with the overall quote to cash process - Proven ability to work autonomously - B2B SaaS/software industry experience, is a strong plus