Order Management Specialist

Job description

Role Objective: Responsible for validating and managing order forms/contracts for Google services. The role ensures accuracy of customer requirements captured by Field Sales Representatives (FSR)/DSS , validates the order forms, and facilitates a seamless validation and implementation process. The OMPF collaborates with SMEs, QA, DSS and sales teams to ensure compliance, efficiency, and customer satisfaction. Key Responsibilities: Order & Contract Creation • Review and rigorously validate incoming Order Forms using Google workspace tools to ensure contract completeness, financial alignment, and adherence to company policies before processing. • Navigate the Salesforce (Vector) ecosystem with ease; manage and track sales opportunities, and oversee the CPQ (Configure, Price, Quote) and quoting process to guarantee accurate downstream billing. • Actively utilize Q+ and tracking tools to monitor queue health, maintain data integrity, resolve order discrepancies, and meet strict daily/monthly operational SLAs. • Partner closely with Sales, Finance, and credit teams to quickly resolve billing blocks, quote discrepancies, or booking errors Renewals Management • Process renewal cases by validating order forms/contracts. • Should be able to refer to checklist and review cases • Update Q+ and other internal tools with accurate renewal information. Deal Structuring & Compliance • Ensure orders/contracts align with Clients commercial and legal frameworks. • Perform approval vs policy and approval vs contract checks prior to submission. • Collaborate with SMEs for order form/contract review and incorporate feedback. Stakeholder Collaboration • Provide clarifications to internal stakeholders regarding order details when required. • Support escalations by providing accurate order data and documentation. Quality & Process Adherence • Follow standard operating procedures (SOPs) for deal creation and documentation. • Ensure orders pass through QA checks and address feedback promptly. • Minimize repeat errors through proactive error-proofing of order forms. • Maintain high accuracy rates to reduce client-found defects. Skills & Qualifications: • Graduate equivalent in commerce/finance background preferred. • 1-2 Years Google Workflow working experience for Analyst • Prior knowledge on tools like SAP/ Salesforce preferred. • Prior experience on Order Management, Renewals, Provisioning, Sales Operations, Order Management, or Contract Management is valuable • Knowledge of order form/contract validation & implementation processes. • Excellent attention to detail, analytical ability, and compliance orientation. • Excellent written and spoken English skills. • Strong verbal and written communication skills for cross-team collaboration.