Order To cash role & B2B Collections : US Shift - Noida location

Job description

**Role & responsibilities** - **Data Analysis:** Analyze end-to-end Order-to-Cash (O2C) data and aging buckets to identify payment trends, bottlenecks, and customer behaviors. - **Strategy Formulation:** Develop and execute targeted, data-driven collection strategies to improve the Collection Effectiveness Index (CEI) and systematically reduce Days Sales Outstanding (DSO). - **Portfolio Monitoring:** Actively audit daily payment transactions and corporate ledgers to proactively detect delinquent or high-risk accounts. - **Risk Mitigation:** Initiate swift, corrective actions and risk-mitigation plans on overdue balances to minimize bad debt exposure. - **Client Engagement:** Communicate directly with US-based corporate clients to investigate and resolve complex payment discrepancies, pricing mismatches, and short payments. - **Professional Negotiation:** Negotiate structured payment arrangements and financial settlements professionally, balancing commercial empathy with firm corporate policy. - **Relationship Management:** Secure timely outstanding balances while successfully protecting and maintaining long-term business-to-business (B2B) relationships. - **Policy Compliance:** Execute all operations in strict compliance with organizational collection procedures, internal credit controls, and external regulatory standards. - **System Documentation:** Maintain precise, audit-ready communication trails and transaction histories within the company's ERP system (e.g., SAP/Oracle). - **Cross-Functional Alignment:** Partner closely with internal Sales, Invoicing, and Billing teams to fast-track dispute resolutions and eliminate recurring billing errors. **Preferred candidate profile** Any Graduate with minimum 3 years documented experience in 0TC/B2B Collection role. US Shift - Noida location