OTC Team Member

Job description

Mega Walk-In at TCS Kolkata hiring Order To Cash Team Member! Role: Order To Cash Team Member Skill: Order To Cash Experience: 1 year to 8 years Job Location: Kolkata Shift: 24\\*7 Interview Date: Sunday, 28th June 2026 Entry Time: 10:00 AM – 12:30 PM Interview Venue: Tata Consultancy Services Ltd, Gitanjali Park Plot-II/F/3 Action Area II, Gitanjali Road, International Financial Hub (CBD), Newtown, Kolkata- 700156 Eligibility Criteria: ⦁ Immediate Joiners Preferred ⦁ Minimum 15 years of regular, full-time education (10 + 2 + 3) ⦁ Non-technical graduation in finance & accounts stream- B.Com, M.Com or similar ⦁ Should be flexible with night shifts & rotational shifts ⦁ Candidates must have a registered EP ID ⦁ End to End knowledge of Accounts Receivable Domain Things To Carry: ⦁ Candidates must carry a copy of their updated resume ⦁ It is mandatory to submit a valid copy of TCS application form during the drive ⦁ Please carry 2 Photocopies of original Aadhar or PAN card ⦁ Candidates must carry a passport size photo Job Requirements: ⦁ 1 to 8 years of experience in Order‑to‑Cash (O2C) / Accounts Receivable (AR) operations ⦁ Strong hands‑on experience in Billing, Cash Application, Collections, Customer Reconciliations, and Dispute/Deduction Management ⦁ Experience in credit control, customer aging analysis, DSO tracking, and overdue follow‑ups ⦁ Good working knowledge of ERP systems such as SAP, MS D365, Oracle, NetSuite, or similar OTC tools ⦁ Prior experience in BPO / Shared Services environment preferred ⦁ Experience in handling client/customer communications and escalations independently ⦁ Ability to work in a client‑facing, fast‑paced BPS environment ⦁ Strong analytical, reporting, coordination, and problem‑solving skills Key Responsibilities: ⦁ Perform end‑to‑end O2C / AR operations ensuring adherence to SLA, KPI, and quality standards ⦁ Handle day‑to‑day activities including accurate billing, cash application, collections follow‑ups, and dispute resolution ⦁ Monitor customer aging, overdue balances, unapplied cash, and DSO, and take corrective actions ⦁ Act as first‑level escalation point for customer queries, payment delays, and internal stakeholder issues ⦁ Ensure accuracy, timeliness, and compliance with all AR transactions and postings ⦁ Prepare and analyze OTC operational reports, aging reports, and reconciliations ⦁ Ensure adherence to internal controls, audit requirements, and SOP documentation standards ⦁ Support process improvements, standardization initiatives, and automation efforts within O2C ⦁ Assist in knowledge transfer, SOP updates, and mentoring junior team members ⦁ Coordinate with Sales, Billing, Credit, Treasury, FP&A, and other cross‑functional teams to resolve issues efficiently Soft Skills: ⦁ Excellent written and verbal communication skills (client, vendor, internal stakeholders) ⦁ Strong team leadership and collaboration capabilities ⦁ Ability to mentor, coach, and guide team members ⦁ Effective stakeholder management and escalation handling ⦁ Strong documentation, SOP management, and knowledge sharing ⦁ Should be flexible for working hours