P&C Insurance Operations Lead (London Market)

Job description

**Role & responsibilities** In this role, candidate will be responsible to lead the team of, UWS & DA resources supporting a large Global Re / Insurance Specialty P&C service provider with presence in UK (London Market). This is a niche functional lead role and will manage large team span (100-150+) professionals across operations. - Deep domain knowledge in all sub service lines within the Insurance & Reinsurance UWS, Delegated Authority Domain for a specialty Insurance service provider within London Markets - Delivering Value through transformation initiatives, ensuring Zero Surprise operations and Growing business with client - Deliver Tech and Data Analytics enabled operations on Transaction / outcome commercials - Adhering to client & contract requirements, manage client relationship independently till CXO levels and work with the client organization to ensure common objectives are delivered **Preferred candidate profile** - Experience in managing UWS & DA operations and out of this relevant years in managing large teams and end-to-end service delivery - Lead the complete ambit of outsourced operations for UWS, & DA to ensure high levels of customer satisfaction for both functional and CXO stakeholders - Groom and enable career progression while encouraging Genpact culture (CI2). Achieve /exceed retention targets and driving continuous upskilling within teams. - Collaborate and work globally with other Genpact business leaders and functional leaders to build and commercialize existing and new product offerings - Demonstrate lean six sigma framework to drive continuous performance improvement and drive transformation agenda - Must be able to work with cross functional teams like Operations, HR, Service Line, Digital, Transformation, Transitions, etc. - Pro-active, ability to trouble shoot, work through organizational change scenarios. - Implement appropriate mechanisms to identify, understand and bring up performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps. - Collaborate in the new deal process including solutioning, pricing, due diligence, transition, and stabilization - Experience to manage end-to-end client service delivery and P&L - Intellectual agility and analytical outlook