Passenger Service Executive

Job description

**Roles and Responsibilities :** - Manage domestic and international air ticketing operations, including booking, issuance, cancellation, rescheduling, refunds, and loyalty programs. - Process fares for various routes using Amadeus system and provide accurate fare quotes to customers. - Handle customer inquiries related to flight schedules, baggage claims, seat assignments, and other travel-related issues. - Ensure timely resolution of passenger complaints and feedback through effective communication with the team. **Job Requirements :** - 1-8 years of experience in air ticketing industry (domestic & international). - Proficiency in GDS systems such as Amadeus for booking flights. - Strong knowledge of PNR management and ability to handle multiple tasks simultaneously.