Pega Smart Investigation Consultant

Job description

**Pega Smart Investigate (SI) Consultant** **Experience:** 5 to 16 Years **Location:** Hyderabad / Bangalore / Pune / Chennai **Job Summary** We are looking for an experienced **Pega Smart Investigate (SI) Consultant** with expertise in **Pega BPM, Pega PRPC, and Pega Smart Investigate framework**. The candidate will be responsible for designing, developing, and supporting dispute and fraud management solutions leveraging Pega Smart Investigate for banking and financial services clients. Key Responsibilities - Design and develop applications using **Pega Smart Investigate (SI)** and **Pega PRPC**. - Configure and customize dispute lifecycle processes including: - Chargebacks - Fraud Claims - Retrieval Requests - Representments - Arbitration Cases - Analyze business requirements and translate them into scalable technical solutions. - Develop and maintain: - Case Types - Flows and Flow Actions - Activities - Data Pages - Data Transforms - Decision Rules - Integrations - Configure Pega Smart Dispute, Smart Claims, and Smart Investigate modules. - Integrate Pega applications with external systems through REST/SOAP services and APIs. - Perform code reviews, unit testing, defect resolution, and production support. - Ensure compliance with Pega guardrails, coding standards, and best practices. - Collaborate with business analysts, architects, and cross-functional teams in Agile environments. Required Skills - Strong experience in **Pega BPM / Pega PRPC**. - Hands-on experience with **Pega Smart Investigate (SI)** implementation and support. - Expertise in dispute and fraud management processes. - Experience in: - Case Management - Business Rules - Integration Services - Workflow Development - Decisioning - Strong understanding of banking payment networks such as: - Visa - Mastercard - Debit/Credit Card Disputes - Experience with Agile/Scrum methodologies. - Excellent analytical and problem-solving skills. Certifications (Preferred/Mandatory) - **Pega Certified System Architect (CSA)** - **Pega Certified Senior System Architect (CSSA)** Preferred Qualifications - Experience in Banking, Financial Services, Payment Processing, or Card Operations. - Experience in production support, performance tuning, and deployment activities. - Knowledge of dispute management frameworks and payment industry regulations. Educational Qualification - Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Keywords for Sourcing **Pega Smart Investigate, Pega SI, Pega Smart Disputes, Pega Smart Claims, Pega PRPC, Pega BPM, CSA, CSSA, Chargeback, Fraud Claims, Visa, Mastercard, Dispute Management, Payments, Banking Domain, Pega Developer, Pega Consultant.**