Performance Governance

Job description

Location: Gurugram | Aug 3, 2026 - **Job Purpose** - Own the post-implementation governance of operational transformation within Air India’s Mission Management - validating that SOPs, processes, and frameworks designed by the Ops Transformation function are actually being executed correctly on the ground. - Operate as a direct report to the Ops Transformation Lead, taking workstream direction and priorities from the Ops Transformation Lead and feeding structured execution evidence back into the transformation cycle. - Bridge the gap between transformation design and operational reality - reviewing live operations, identifying execution gaps, and feeding structured observations back into the improvement loop. - Work closely with tactical teams - OCC controllers, dispatchers, ground coordinators and other departments - to assess day-to-day operational compliance against defined SOPs and performance standards. - Ensure Air India’s Mission Management operates as designed - and where it does not, raise structured findings with evidence, root cause, and recommended corrective action to the Ops Transformation Lead. - **Key Accountabilities** **Execution Review & Operational Discipline** - Conduct structured reviews of live Mission Management and all operational departments to assess whether SOPs, processes, and standards are being applied as designed, identifying gaps between intent and execution. - Review shift-level operational decisions within OCC, escalation patterns, and coordination behaviours to identify where process discipline is breaking down and why. - Assess the practical usability of SOPs on the ground - flagging where documentation is unclear, inaccessible, or misaligned with operating conditions, and feeding back to the SOP governance owner. - Maintain a structured execution gap tracker - logging findings, severity, affected processes, and recommended actions - updated on a defined review cycle. **Transformation Cycle Inputs** - Translate execution observations into structured improvement inputs for the Ops Transformation team - ensuring that what is observed on the ground informs what gets fixed in the next transformation cycle. - Participate in Delay Occurrence Committee (DOC), Ops Excellence Committee (OEC), Customer Experience Committee (CXC) and Punctuality Governance Cell (PGC) forums with execution-layer evidence, supporting accountability discussions with ground-truth observations. - Work with policies and procedures teams across functions and departments to validate that revised SOPs effectively address the identified execution gaps before re-deployment. **Tactical Team Engagement** - Build trusted relationships with tactical teams - OCC controllers, senior dispatchers, shift supervisors - to enable candid observation and feedback on operational execution quality. - Facilitate structured operational debrief sessions with tactical teams to capture execution experience, recurring pain points, and process friction areas. - Support induction and awareness sessions when new SOPs or procedures are deployed - ensuring tactical teams understand what has changed and why. **Performance Monitoring & Reporting** - Monitor execution-level performance indicators - Turnaround compliance, disruption response times, escalation discipline - to identify execution-layer performance trends. - Prepare regular execution review reports for the OT Lead, structured around findings, root causes, and priority corrective actions. - *This role reports to and takes direction from the OT Lead. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work, agreed between the incumbent, the OT Lead, and HR.* - **Skills Required for the role** Operational Excellence & Mission Delivery Performance Monitoring and GAP Analysis Process and SOP Compliance Reporting, Documentation & Insights Team Engagement & Facilitation Accountability, Escalation and Problem Resolution - **Educational and Experience Requirements** **Minimum Education Requirement** - Bachelor’s degree (Preferred Aviation Management, Operations, or a related discipline) - Master’s degree (MBA / M.Tech / MS) or equivalent postgraduate qualification preferred. **Experience** - 2-6 years (for MBA) or 6-8 years (for Bachelor’s) of experience in airline operations, with substantial exposure to Operational Excellence. - Strong hands-on understanding of daily operations, including OCC decision-making, dispatch protocols, shift management, and disruption handling. - Proven ability to conduct structured operational reviews and convert findings into actionable recommendations. - Experience working closely with tactical-level teams, including building trust, facilitating debriefs, and managing accountability constructively. - Strong documentation and communication skills, with the ability to produce clear, evidence-based operational review reports. **Preferred Attributes** - Experience working in a transformation or operational excellence role alongside tactical operations teams. - Familiarity with Air India’s OCC systems, operating procedures, and structure. - Knowledge of IATA standards, DGCA requirements, and airline safety / compliance frameworks. #innershell { max-width: 1600px; } #search-wrapper, .back-to-search-wrapper, .jobTitle, #similar-jobs { display: none !important; } .jobDisplayShell { width: 100%; max-width: 100%; margin-top: 30px; } .jobDisplay { width: 100%; min-width: 100%; background: white; padding-bottom: 40px; } .jobDisplay .joblayouttoken:nth-child(2) { padding-left: 10px !important; } .jobDisplay .job { padding-left: 35px; } .jobDisplay .joblayouttoken:nth-child(2), .jobDisplay .joblayouttoken:nth-child(4) { min-width: 100px; float: left; padding: 20px 10px !important; background: #F0F5F7; } .jobDisplay .customPlugin-1108346adb9b9abd { min-width: 5px; float: left; padding: 20px 0px !important; bac