Platform Line Manager

Job description

**Are You Ready to Make It Happen at Mondelz International** Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. You provide software and applications expertise and are responsible for the implementation of the solutions. **How you will contribute** You will oversee the planning and execution of software and applications. To do so, you will manage an internal team and partner with external suppliers and use your deep technical and market knowledge and thorough understanding of our business goals to find and deploy the right software and application solutions for the future. You will support programs to implement regional and global software and application strategies, offer input to financial planning and controls for software and applications on a regional and global level, collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments, explore opportunities to leverage scale and drive savings, and ensure that support service level objectives and key performance indicators are accomplished. **What you will bring** A desire to drive your future and accelerate your career. You will bring experience and knowledge in: - Managing staff and line responsibilities - Managing large-scale software and application services - Service delivery, support, and excellence - Program/Project management with experience managing multiple projects for budgets, resources, schedules, and quality - General technical background - Understanding of integration and how different applications talk to each other - Process and service orientation - Business processes **About the Role** Digital is an evolving space at Mondelez International. Digital Automation encapsulates projects considered as Robotic Process Automation (RPA), No Code / Low Code (NCLC), and Pro Code development to drive digital transformation across the organization. These solutions run on an Agile methodology and are typically delivered in sprints of 8-12 weeks. The Automation CoE is an established offering created to identify and solve business opportunities by leveraging automation technologies, ensuring the reliability, scalability, and long-term effectiveness of deployed solutions. This role leads two core responsibilities within the Automation CoE: **Pillar 1 - Maintaining Business-Critical Solutions** - Serve as the primary owner of business-critical automation solutions built on platforms such as Automation Anywhere, ServiceNow, Pega, and Microsoft Power Platform. - Ensure the reliability, stability, and long-term effectiveness of all deployed automation solutions. - Collaborate with internal IT teams, System Integration partners, and Experience towers to sustain and evolve live solutions. - Liaise with Functions, Enterprise Architects, and Product Stream leads to support continuous improvement of maintained solutions. - Understand and address end-to-end stability requirements; proactively identify and resolve risks before they impact business operations. - Demonstrate curiosity in experimenting with AI/ML and OCR capabilities within the relevant platforms to mature existing solutions. **Pillar 2 - Developing Low Code Pro Code Solutions for Business-Critical Use Cases** - Lead the design and in-house development of low-code and pro-code solutions for business-critical use cases that are unique in design or require capabilities difficult to source from System Integration partners. - Serve as the expert in Web, Mobile, and Full Stack technologies, with hands-on experience across the Microsoft stack and open-source development frameworks. - Strategize and evolve the in-house solution development lifecycle - from conceptualization and design through to build, test, and ongoing support. - Translate complex business requirements into scalable, high-quality technical solutions. - Lead and mentor a team of developers and solution architects; define coding standards and best practices. - Demonstrate an Agile mindset and drive delivery through structured sprints, typically 8-12 weeks in duration. - Strong stakeholder management: ability to connect with functional leads to prioritize and maintain a pipeline of high-impact development projects. **Technical Know-How Required / Preferred:** - At least 4 years of hands-on experience with Automation Anywhere; Automation Anywhere Master Certificate preferred. - Experience with ServiceNow platform development and configuration (workflows, forms, integrations). - Experience with Pega platform for BPM / CRM / low-code application development. - Experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI). - Pro Code / Full Stack development skills: Python, SQL, VB Scripting, REST APIs, Web Services, and JavaScript frameworks. - Knowledge of AI/ML models, OCR extraction implementation, and Process Mining tools. - Experience working with infrastructure models: VDIs, Servers, and Cloud environments. - Strong in UI/UX design principles and modular programming techniques. - CI/CD practices and Agile methodology. - Ability to translate business requirements into technology strategy and scalable solution design. - Experience in product conceptualization, design, development, and support (including process improvement). - Engaging and guiding technical delivery teams on best practices for automation and coding. **The Key Experience for the Role:** - Experience in a Product Organisation or similar role in any industry/services organisation; proven track record of leading the setup and running of automation solutions within an Automation CoE. - Experience maintaining business-critical automation solutions with high availability and reliability requirements across enterprise automation and low-code platforms. - Experience delivering bespoke in-house solutions end-to-end: conceptualization design development testing support for use cases that are unique in design or cannot be easily sourced from System Integration pa