PMO

Job description

**Role & responsibilities** Key Responsibilities • Act as senior PMO lead for Customer Service workstreams within a broader transformation and separation initiative. • Own integrated planning, milestones, dependencies, risks, and issue management for Customer Service-related initiatives. • Establish and maintain PMO governance, reporting cadence, and decision forums. • Coordinate Customer Service activities across Operations, IT, Digital, Data, Finance, HR, and external partners. • Ensure Customer Service readiness for key separation milestones, including system, process, and operating model changes. • Develop and manage transition, cutover, and stabilization plans. • Track delivery progress, risks, and decisions; proactively escalate issues where required. • Prepare executive-ready dashboards, status reports, and decision materials. • Facilitate steering committees, working sessions, and escalation forums. • Support post-transition stabilization and benefits realization tracking.