Portfolio Manager – Merchant Acquiring

Job description

**Company Description** HDFC Bank is India’s largest private sector bank, serving over 92 million customers with a wide range of financial products and services. With 8,919 branches and 21,031 ATMs across 3,836 cities and towns as of August 2024, the Bank offers extensive reach and accessibility across urban and rural India. Promoted by Housing Development Finance Corporation (HDFC), the Bank has grown since 1995 into a leading provider of loans, payments, and wealth management solutions for individuals, MSMEs, and large corporations. Following its 2023 merger with HDFC Ltd, HDFC Bank now combines strong banking capabilities with a long-standing legacy in housing finance, enabling seamless home loan and financial services offerings. Through its CSR initiative, Parivartan, the Bank demonstrates a strong commitment to social impact in education, healthcare, skills training, and sustainable livelihoods, while continuously investing in secure, innovative digital banking experiences. **Role Description** The Portfolio Manager – Merchant Acquiring is a full-time, on-site role based in Mumbai. This role is responsible for managing and growing the merchant acquiring portfolio, including onboarding new merchants, strengthening relationships with existing merchants, and optimizing transaction volumes and revenue. The Portfolio Manager will monitor portfolio performance, analyze transaction trends, and implement strategies to improve profitability, reduce risk, and enhance merchant experience. Daily activities include coordinating with sales, product, operations, and risk teams, resolving merchant issues promptly, and ensuring compliance with regulatory and internal policies. The role also involves identifying opportunities for cross-selling bank products, supporting digital payment adoption, and preparing regular reports and insights for senior management. **Qualifications** - Strong knowledge of merchant acquiring, payments, POS/QR solutions, and digital transaction ecosystems. - Experience in portfolio management, including performance analysis, revenue optimization, and risk assessment. - Proficiency in data analysis and reporting using Excel and other analytical tools; ability to interpret trends and recommend actions. - Excellent relationship management, communication, and negotiation skills for working with merchants and internal stakeholders. - Understanding of banking operations, compliance guidelines, and regulatory frameworks in the payments and acquiring space. - Bachelor’s degree in Finance, Business, Economics, or a related field; MBA or relevant postgraduate qualification is an advantage. - Prior experience in banking, financial services, or fintech, preferably in merchant acquiring or payments, is highly beneficial. - Ability to work in a fast-paced environment, manage multiple priorities, and take accountability for portfolio outcomes.