Power Technique Customer Center - Service Engineer / Senior Service Engineer - Bhopal/Indore

Job description

**Your Role** We are looking for a Service / Sr. Service Engineer in Power Technique Customer Center who will work towards the Mission provided for Power Technique Service (PTS) Division - The Individual should bear positive attitude to make an efficient, agile and service driven organization - The individual should ensure total Customer satisfaction generate the feel-good factor and driving customer delight, - Retain existing customer loyalties with increasing YOY. - Ensure on-time booking of service hours in SJA module & manage forward planning of jobs - Initiate Direct service to End customers & improve Direct Service business. - Focus & achieve on timely completion of service issues - Focus on all the service parameters & stay aligned to the target defined - Implement ECBs, SB & Technical Changes as per PC Guidelines at field level - Co-ordinate with Product specialist, HO reducing escapes and share quality feedback / suggestions timely. - Capable of conducting in house training for key customers & dealer team - Organize Service Camps/Road Shows and other field activities - Effective & timely update of PTS Systems (DMS, MOL, QLINK, FLEETLINK, MYWARRANTY, POWERCONNECT, MAM2 etc.) - Support product companies / Marketing for new product trails - Identify Non-service Taking customers & Educate benefits of availing Genuine services & spares. - Work on Dealer Team management – Guide dealer Service engineers & provide technical support for service request (Dealer & Customer), Stock recommendation & Ensure adequate inventory stock at dealer end basis installed units to reduce breakdown time. - Support to achieve budgeted spares order booking & sales targets - Drive self-serviceability module execution - Capable of independently handling Service Quotes. - Special focus on Manpower development of the dealers - Generate Direct Service Revenue **To succeed, you will need** **Qualifications:** Degree or Diploma in Mechanical/Electrical Engineering **Knowledge** - 3 to 5 years experience - Service and Spares sales in Compressor / Construction/ Mining industries will be an added advantage - Good knowledge on Air compressors, Engine will be preferred - Language Known –Hindi, English **Personality Requirements** - Good communication Skills with an open minded attitude - Always Ready to gain Knowledge of products and channel dynamics - Computer Skills – E-mails, MS Office must. - Interpersonal skills – Approach to Customers professionally - Energetic, enthusiastic and able to meet stringent deadlines - Ability to Handle / Deliver under pressure - Excellent eye for details - Work requires willingness to travel within the designated territory in all modes at all times (Approx. 80% of Working time) - Creativity / Innovative Ideas to resolve issues for satisfying Customers - Basic knowledge on Service & Maintenance **In return, we offer you** - Open and Transparent working Culture with continious learning and growth opportunites. - A friendly, family like atmosphere - A culture known for respectful interaction, ethical behaviour and integrity. - Potential to see your ideas realized and to make an impact. - New Challenges and new things to learn every day **City** Indore/Bhopal **Last Day to Apply** 4-08-2026 **Start a journey of endless opportunities** At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology and great ideas enable us to innovate for the future. We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us you drive your own professional journey and you are empowered to act. We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.