Pre-Sales Trainer

Job description

**Job Summary** We are looking for an experienced Pre-Sales Trainer to design, deliver, and continuously improve training programs for pre-sales teams. The role focuses on building strong product knowledge, consultative selling skills, objection handling, and conversion techniques to improve lead quality and sales performance. **Key Responsibilities** Design and deliver structured training programs for new hires and existing pre-sales agents. Conduct classroom, virtual, and on-the-job training sessions on: **Product knowledge** Sales pitch & storytelling Lead qualification Objection handling Closing techniques Develop training material including presentations, SOPs, call scripts, and role-play scenarios. **Coaching & Performance Support** Conduct call audits and provide actionable feedback. Run role-plays and mock calls to improve real-life selling situations. Provide 1:1 and group coaching to improve individual and team performance. Identify skill gaps and recommend customized training plans. **Quality & Process Alignment** Ensure training content aligns with SOPs, compliance, and business goals. Work closely with Quality, Pre-Sales Ops, and Business teams to align training with current processes. Support performance improvement plans (PIPs) through targeted training. **Reporting & Metrics** Track training effectiveness using KPIs like: Conversion rate Talk time quality Pitch adherence Prepare training impact reports for management. **Required Skills & Competencies** Strong understanding of pre-sales or inside sales processes. Excellent communication, presentation, and facilitation skills. Ability to coach, mentor, and motivate teams. Strong analytical skills to identify performance gaps. Comfortable with CRM tools and call monitoring systems. Good stakeholder management skills. **Educational Qualification** Graduate in any discipline. **Experience Requirements** Minimum 3+ years experience in Pre-Sales / Inside Sales / Sales Training. Prior experience as a trainer or coach is highly preferred. **Behavioral Traits** High energy and engaging personality. Strong ownership and accountability. Adaptable and open to continuous learning. Data-driven and result-oriented.