Presales Manager

Job description

Job Description - Oversee end-to-end lead management from multiple sources (digital campaigns, walk-ins, channel partners, referrals) - Ensure prompt lead allocation, follow-ups, and qualification as per defined SLAs - Drive conversion of enquiries into site visits and bookings through structured follow-up strategies - Manage, mentor, and monitor the performance of the Pre-Sales / CRM executives - Set daily, weekly, and monthly targets for calls, follow-ups, and conversions - Conduct regular training sessions on product knowledge, call quality, and customer handling - Handle high-value or escalated customer interactions professionally - Ensure consistent, high-quality communication with prospective customers - Maintain accurate customer information and interaction history in the CRM system - Ensure complete and accurate data capture in CRM systems - Prepare MIS reports on lead sources, conversion ratios, response times, and team performance - Analyze data to identify gaps and recommend process improvements - Work closely with Sales, Marketing, and Channel Sales teams to align on campaigns and targets - Provide feedback to marketing teams on lead quality and campaign effectiveness - Support site sales teams by ensuring a steady pipeline of qualified prospects - Generate requisite reports on regular basis and other presales activities assigned by reporting manager - Allocating leads to respective sales team member and collecting feedback - Generate requisite reports on regular basis and other presales activities assigned by reporting manager - Checking market reviews of company website and competitor’s website - To create various MIS Reports and other presales activities as allocated by higher ups - To carry out all other responsibilities assigned by your reporting manage