Presales Solution Architect-Digital Workplace: Bangalore/Noida

Job description

**Digital Workplace Presales Solution Architect – Job Description** **1) Role Overview** The **Digital Workplace Presales Solution Architect** is responsible for **designing, positioning, and winning Digital Workplace / End User Services (EUC + EUS) deals** by translating client business needs into **scalable, cost-effective, and differentiating solutions** . **2) Key Responsibilities** **A. Opportunity & Requirement Management** - Analyze **RFI/RFP/RFQ requirements, client environment, and volumetrics (users, devices, SLAs, locations)** - Identify **opportunity fit, risks, and transformation levers** **B. Solution Architecture (Core Responsibility)** - Design **end-to-end Digital Workplace solutions** , including: - End User Computing (devices, OS, VDI, endpoint management) - Service Desk / Workplace Support - Collaboration platforms (M365, Google Workspace) - Workplace security & identity - Translate requirements into **scalable architectures aligned to business outcomes** - Ensure: Deliverability, Cost optimization, Innovation (automation, GenAI, DEX, etc.) **C. Proposal Development & Deal Shaping** - Develop **client-facing proposals** including: Solution overview, Architecture diagrams, service descriptions, Value proposition & outcomes - Own **solution strategy, pricing inputs** - Define: Assumptions, Risks & mitigations, Transition approach **D. Client Engagement & Solution Defense** - Conduct: Solution presentations, Q&A / clarifications - Explain **technical solution in business terms** - Participate in **solution defense and contract discussions** - Coordinate to ensure **PoCs, demos, and transformations** where required **E. Sales & Stakeholder Collaboration** - Work closely with: Sales / Account teams, Delivery & SMEs, Finance / Pricing teams - Provide **technical leadership in deal pursuit** **F. Risk, Governance & Deal Closure** - Perform **risk assessment and mitigation planning** - Lead **internal solution reviews & approvals** before submission - Ensure: Compliance, Competitive differentiation, Win strategy alignment **3) Scope of Digital Workplace (Expected Coverage)** The role covers: **End User Computing (EUC)** - Devices (laptops, mobiles, OS platforms), Endpoint management (Intune, MECM, etc.), Virtual desktops (VDI) **End User Services (EUS)** - Service desk & helpdesk, Field support, Device lifecycle / onboarding **Collaboration & Productivity** - Microsoft 365 / Teams / Google Workspace, Knowledge management & digital experience **4) Skills & Competencies** **Technical** - Digital Workplace / EUC / EUS architecture expertise - Knowledge of: - Endpoint management - Collaboration platforms - Identity & security - Cloud awareness (Azure, M365 ecosystem) **Presales & Commercial** - RFP/RFI response management - Cost modeling & pricing strategy - Proposal writing and storytelling - Competitive analysis **Consulting & Client Engagement** - Strong communication & presentation skills - **Translate technical solutions into business outcomes** **Analytical & Strategic** - Risk analysis - Solution optimization (cost vs performance) - Win themes **5) Experience Requirements** - **10–14 years in IT / Digital Workplace / Infrastructure** - **3-5+ years in Digital Workplace presales solution architect role** - Strong experience in both - **Workplace Managed services** - **Workplace transformation services**