Principal Architect

Job description

**About MoEngage** MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers. MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform , the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution. For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures. MoEngage was named a Contender in The Forrester Wave : Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023. **The Opportunity** Architecting the Future of Engagement as a **Principal Architect** at **MoEngage**, you will not just design systems; you will define the technical trajectory of the company for the next decade. We are looking for a visionary technologist to lead our "Journey Beyond 2025" a strategic pivot towards an AI-first, hyper-scale customer engagement platform. You will hold the blueprint for our reliability, cost-efficiency, and next-generation capabilities. You will be responsible for integrating massive-scale AI initiatives into our core distributed systems, ensuring we remain not just a market leader, but a technology pioneer. **Key Responsibilities:** **1. Vision & Strategy (Beyond 2026)** - **Architect the AI Transformation:** Spearhead the architectural design for MoEngage s AI-native capabilities. This includes building scalable inference pipelines, training infrastructure, vector database management, and LLM orchestration layers. - **Future-Proofing Infrastructure:** Define the "North Star" architecture that supports 100x growth in data volume and complexity. Identify strategic inefficiencies and drive the adoption of paradigm-shifting technologies (e.g. Zero Copy, Real-time Stream Processing). - **Strategic FinOps & Unit Economics:** Take ultimate accountability for the cost-efficiency of our cloud footprint. Design systems where cost scales sub-linearly with growth, specifically managing the high-cost implications of GPU compute and AI workloads. **2. Technical Leadership & Execution** - **Deep-Dive Problem Solving:** Demonstrate the ability to go vertically deep into the network/database level to solve "hard" problems regarding latency, throughput, and consistency in distributed systems. - **Cross-Functional Orchestration:** Translate vague business goals into concrete technical roadmaps. Subdivide multi-year strategic initiatives into actionable monthly/quarterly execution plans across multiple engineering verticals. **3. Mentorship & Culture** - **Cultivate Engineering Excellence:** Raise the bar on sustainable engineering by institutionalizing best practices in observability, chaos engineering, and automated resiliency. - **Executive Advisory:** Act as a trusted technical advisor to the business, helping them crack complex integrations, understand customer challenges and help architect solutions - **Mentor the Mentors:** Coach Tech Leads, Staff and Architects, helping them navigate complex technical trade-offs and developing the next generation of architectural leaders at MoEngage. **What Youll Need:** **Experience & Education** - **15+ years** of software engineering experience, with at least **2+ years** in a Principal/Chief Architect role or equivalent. - BS, MS, or PhD in Computer Science or related field. **Technical Mastery** - **Hyper-Scale Distributed Systems:** Proven track record of designing systems that handle millions of transactions per second (TPS) and petabyte-scale data ingestion. - **Cloud Native Expert:** Deep mastery of AWS/GCP/Azure ecosystems, including container orchestration (K8s), service mesh, and multi-region active-active architectures. - **Database Architectures:** Expert-level knowledge of various data stores (NoSQL, NewSQL, Columnar, Time-series) and the ability to choose the right tool for high-throughput/low-latency scenarios. **Leadership & Soft Skills** - **Visionary Communication:** Ability to write Vision docs - **Product Thinking:** You dont just build tech; you understand the "Why." You can articulate how architectural decisions impact the customer experience, reliability and the P&L. - **Resilience & Maturity:** A history of navigating high-pressure situations, resolving technical disagreements with grace, and fostering a collaborative, psychological-safe environment. **Bonus Points** - **Industry Recognition:** You are a recognized figure in the tech community (published author, frequent conference speaker, or open-source contributor). - **AI/ML Infrastructure:** Hands-on experience architecting platforms for Generative AI/LLMs. Familiarity with MLOps pipelines, Model Serving and Vector search technologies - **Legacy Modernisation:** Proven success in strangulating monolithic architectures into microservices/serverless patterns without downtime. **Why is this role different** At MoEngage, you wont be maintaining the status quo. You are being hired to break existing limits. At **MoEnga