Principal Consultant (Design consulting, Workshops, RFPs)

Job description

**We're Nagarro.** We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in! **Requirements** - 11+ years of experience in UX/UI Design, with expertise in digital experiences. - Strong experience in leading and managing UX/UI design projects and driving design excellence across engagements. - Extensive hands-on experience in primary user research, including contextual inquiries, field research, ethnographic studies, stakeholder interviews, usability testing, and synthesis of findings. - Expertise in research methodologies such as Card Sorting, Journey Mapping, Persona Development, Affinity Mapping, and User Experience Analysis. - Proven experience in planning, facilitating, and leading Design Thinking workshops, discovery sessions, co-creation workshops, and stakeholder alignment sessions. - Strong experience in design consulting engagements, customer experience transformation initiatives, and strategic UX advisory programs. - Experience in preparing and responding to RFPs, RFIs, proposals, solution presentations, and client pitches. - Advanced proficiency in Figma, including components, variants, design systems, auto-layout, prototyping, and developer handoff. - Strong interaction design skills with expertise in user flows, navigation models, information architecture, design patterns, and complex system behaviours. - Expertise in building scalable design systems and reusable UI frameworks. - Strong visual design fundamentals, including hierarchy, accessibility, typography, layout, and responsive design principles. - Experience working closely with Product, Business, Engineering, and Leadership stakeholders. - Ability to independently manage multiple engagements, priorities, and distributed teams. - Excellent communication, presentation, stakeholder management, and client-facing skills. **Responsibilities** - Lead and manage UX/UI design projects across multiple programs, ensuring high-quality design delivery. - Define UX vision, design strategy, and experience roadmaps aligned with business objectives and user needs. - Plan and conduct primary user research activities including field studies, contextual inquiries, customer interviews, observations, surveys, and usability testing. - Synthesize research findings into actionable insights, personas, journey maps, opportunity areas, and design recommendations. - Lead Card Sorting exercises, information architecture workshops, and content organization activities to improve user experiences. - Facilitate Design Thinking workshops, discovery sessions, ideation workshops, stakeholder interviews, and co-creation engagements. - Partner with business stakeholders to identify customer challenges and translate them into innovative design solutions. - Drive design consulting initiatives by providing strategic UX recommendations and experience transformation strategies. - Own and contribute to RFP responses, proposals, solutioning, estimation, and client presentations. - Develop production-ready wireframes, user flows, prototypes, and high-fidelity designs using Figma. - Establish, maintain, and govern design systems, reusable components, and UX standards across projects. - Translate complex business requirements into intuitive, scalable, and user-centric digital experiences. - Define interaction behaviours, system states, edge cases, and experience flows across platforms. - Collaborate closely with Product Managers, Architects, Engineers, and Business teams to ensure successful implementation of designs. - Drive usability testing, design reviews, and continuous improvement initiatives based on user feedback and analytics. - Present design concepts, research findings, and strategic recommendations to senior leadership and clients. - Ensure alignment between user needs, business goals, technical feasibility, and delivery timelines. - Champion user-cantered design culture, design quality standards, and innovation across the organization. - Support business growth initiatives through design leadership, consulting engagements, thought leadership, and pre-sales activities.