Printer SME - Bangalore

Job description

**Role:** **Printer SME** **Location: Bangalore** **Experience; 8-10 years** **Key Responsibilities:** - Architect and manage enterprise print infrastructure (onprem and cloudbased). - Deploy, configure, and maintain **Print Servers**, print queues, and driver repositories. - Manage enterprise print management tools such as **Papercut, Equitrac, SafeCom, uniFLOW, PrinterLogic**, etc. - Provide L2/L3 support for complex print issues and escalations. - Implement secure print solutions, pull printing, and print auditing. - Optimize print workflows, print fleet utilization, and reduce operational costs. - Oversee MFD installation, configuration, firmware updates, and fleet management. - Troubleshoot driver conflicts, spooler issues, connectivity failures, and print performance problems. - Collaborate with vendors (HP, Canon, Ricoh, Xerox, Kyocera, Lexmark). - Document architecture diagrams, SOPs, configurations, and support guidelines. - Lead print modernization initiatives such as **serverless printing**, cloud print, and automation. - Manage SLA adherence, capacity planning, and reporting. **Required Technical Skills:** - Strong expertise in **Windows Print Server Management** and print spooler services. - Experience in **driver management** (Universal Print Driver, PCL, PostScript). - Hands-on with MFDs from major OEMs (HP, Canon, Xerox, Ricoh, etc.). - Proficiency in enterprise print solutions: - **LRS or** - **Papercut MF / NG** - **Equitrac** - **uniFLOW** - **SafeCom** - **PrinterLogic / Serverless Print** - Knowledge of **Microsoft Universal Print** (preferred). - Strong troubleshooting skills across networks, AD, GPO, and endpoint print issues. - Basic scripting (PowerShell) for print automation.