Pro*C Engineer

Job description

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education)Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to support the coordination and delivery of meaningful projects that connect financial services with modern technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all, fun.   About the team  You will be part of our Application Excellence team, working closely with Clients, Business stakeholders, and Incident Management teams to provide Level 3 production support for critical applications. You will analyse code, architecture and business requirements to troubleshoot issues, implement enhancements and ensure solutions align with product standards. Collaborating with Subject Matter Experts and Architects, you will drive root cause analysis, recommend design improvements and deliver high-quality changes that enhance application stability, performance and user experience.    What You will be doing  • Accountable for ownership of client’s needs and requests.    • Complete client maintenance as requested, ensuring verification of changes with quality and accuracy.  Prepare for and attends established client issues calls.   • Participate in or facilitate internal and external meetings, assists in research, fact finding and in preparing proper documentation.  Prepare for and attends established development meetings. Document and maintain any communication with clients.  • Able to determine impact across component lines of development, issues or client requests.  Facilitates knowledge transfer between ongoing projects and client issues to ensure components are meeting client and TSYS needs.  Help determine alternatives to meet client needs or increase revenue opportunities for TSYS.  May represent department in various focus groups.  • Understand and consult on system design, utilization and availability of value-added products and is able to offer product alternatives.  Understand client’s strategic needs  • Keep current on system and module enhancements. Serve as authority on all module/client-related issues. Develop high-level client relationships.  Document any communication with client.    • May support or participate in the execution of client consultant job duties. Seek opportunities to stay current and expand technical expertise. Sell TSYS and offers product alternatives.  • Continue to develop and maintain positive working relationships with various areas within TSYS organization.   • To solve any client software problems relating to TSYS software, identify bugs using various tools and provide solution  • Establish a positive rapport with the client(s) to develop and maintain long term relationships to understand client(s) business needs, objectives and expectations.   • First line of contact with the clients, requiring full accountability and ownership for meeting Client's needs and demands, available 24 hours a day, seven days a week (may carry a company mobile).  Responsible for focusing on core business needs relative to assigned