Process Associate - Accounts Receivable

Job description

**Role Purpose** We are seeking Accounts Receivable (AR) professionals to join our Finance Shared Services team. The incumbent will be responsible for executing core AR processes including customer invoicing, collections, cash application, account reconciliations, dispute management and reporting activities in a centralized, SLA-driven environment. The role requires strong customer-accounting knowledge, attention to detail, process discipline and a focus on improving cash flow and service delivery performance. **Location:** Bangur Business Excellence Centre (BBEC) **Key Responsibilities** **1. Customer Billing & Invoicing** - Process customer invoices, credit notes and debit notes accurately and within agreed timelines. - Ensure completeness and accuracy of billing-related transactions. - Support customer master data maintenance and validation activities. **2. Cash Application & Receipts Management** - Record and apply customer payments accurately against open invoices. - Investigate and resolve unapplied payments, unidentified receipts and allocation discrepancies. - Coordinate with banks, treasury teams and business stakeholders for payment reconciliation. **3. Collections & Follow-Up** - Conduct collection activities through calls, emails and customer interactions. - Track overdue receivables and follow up on outstanding balances. - Support dunning and escalation processes in accordance with company policies. - Maintain collection logs and ensure timely resolution of payment delays. **4. Account Reconciliations & Query Resolution** - Perform customer account reconciliations and resolve balance discrepancies. - Investigate billing, payment and deduction-related issues. - Coordinate with Sales, Customer Service, Commercial and Finance teams for dispute resolution. **5. Customer Credit Management** - Support customer onboarding activities including customer master creation and maintenance. - Perform credit-related checks and maintain customer records in accordance with company policies. - Assist in preparing credit exposure, overdue, and customer risk reports. - Monitor blocked orders, credit limit utilization, and aged receivables for assigned customers. - Coordinate with Sales, Commercial, and Finance teams for timely resolution of credit-related issues. - Escalate exceptions and potential credit risks to appropriate stakeholders. **6. Period-End Close Activities** - Support month-end, quarter-end and year-end AR closing activities. - Prepare AR schedules, aging reports and reconciliation statements. - Ensure timely completion of close activities as per reporting timelines. **7. Compliance & Internal Controls** - Adhere to company policies, accounting guidelines and standard operating procedures. - Maintain audit-ready documentation and support internal and external audits. - Ensure compliance with internal controls and governance requirements. **8. Process Improvement & Automation** - Identify recurring issues and process improvement opportunities. - Support automation and digitization initiatives within AR operations. - Contribute to standardization and continuous improvement programs across Shared Services. **Candidate Profile** **Educational Qualification** - Bachelor's degree in Commerce, Accounting, Finance, or related discipline. - CA Inter, CMA Inter, MBA (Finance), or equivalent qualification preferred. - Qualified CA/ CMA may also apply. **Experience** - **4-7 years** of relevant experience (2-3 years for CA/ CMA) in Accounts Receivable, Order-to-Cash (O2C), Collections or Finance Operations. - Experience in a Shared Services Centre (SSC), Global Business Services (GBS), captive centre, or ERP-driven finance environment preferred. - Hands-on experience in collections, cash application, dispute management and reconciliation is desirable. **Technical Skills** - Hands-on experience with **SAP SD and FICO module (mandatory)**. - Strong proficiency in **MS Excel** (Pivot Tables, Lookups, Reporting & Analysis) and MS Powerpoint. - Exposure to tools such as **Power BI, Customer incentive portals, Customer onboarding tools or similar receivables and workflow platforms** will be an advantage. **Core Competencies** - Ability to work in a high-volume, SLA-driven environment - Strong analytical and reconciliation skills - Customer and service orientation - Attention to detail and accuracy - Effective written and verbal communication - Problem-solving and stakeholder management - Continuous improvement mindset **Work Environment** - Full-time, work-from-office role within the Shared Services organization. - Fast-paced, metrics-driven environment focused on cash flow improvement, accuracy, compliance and customer service. - Regular interaction with customers, sales teams, finance teams, treasury and other business stakeholders.