Process Manager

Job description

**Job Description** Key Responsibilities - Build and manage dashboards & reports using Tableau (preferred) or other BI tools (Power BI, Looker, etc.). - Perform deep-dive analysis in Advanced Excel (pivot tables, Power Query, complex formulas, data modeling). - Track and report business performance KPIs (daily/weekly/monthly), ensuring accuracy and consistency across multiple reports. - Drive forecasting, budgeting, and variance tracking (actual vs plan, trend analysis, risks/opportunities). - Translate data into storytelling narratives: crisp executive summaries, insights, recommendations, and next actions. - Handle large datasets (multiple sources, high-volume tables), validate data quality, and troubleshoot inconsistencies. - Partner with stakeholders across functions (Business, Ops, Product, Marketing, Finance, Tech) to gather requirements and deliver reporting solutions. - Maintain reporting documentation: metric definitions, dashboard logic, refresh cycles, and governance standards. **Must-Have Skills & Requirements** - Banking domain experience is mandatory (retail banking / cards / lending / wealth / digital banking / risk / operations). - Advanced Excel expertise (Power Query/Power Pivot, pivots, lookups, indexing, nested formulas; automation is a plus). - Strong hands-on experience with Tableau or equivalent BI tools (Power BI/Looker/Qlik). - Proven ability in data analysis + insight storytelling (not just reporting—recommendations matter). - Experience with performance tracking and forecasting/budget tracking (variance analysis, trend modeling). - Comfortable managing multiple reports, stakeholders, and deadlines in a fast-paced environment. - Strong communication: can explain data clearly to both technical and non-technical audiences. Good-to-Have - SQL skills for data extraction and validation. - Exposure to automation (Excel macros/VBA, Python) for reporting efficiency.