Process Trainer

Job description

**Role & responsibilities:** - Conduct New Hire Training (NHT) and regularly review/update training content. - Deliver refresher trainings based on identified learning needs. - Prepare training plans, reports, dashboards, and support SOP/cross-training material development. - Create and update training content to align with process and client requirements. - Design and deliver client-specific training programs using project and quality inputs. - Analyze QA trends and conduct targeted individual/group coaching sessions. - Facilitate assessments, certifications, role-plays, and remediation programs. - Define training goals, track completion milestones, and support hiring and engagement initiatives when required. **Criteria**: - Graduates from any stream or Global Equivalent degree. - Excellent verbal, written and interpersonal communication skills - Proficient in MS Office Excel, Word and PowerPoint - time management skills and Outstanding customer service skills and dedication to providing exceptional customer care