Process Trainer Lead

Job description

**Role & responsibilities** - Develop comprehensive course curriculum to nurture skill growth and knowledge enhancement - Customize Training requirements for all employees in Banking Vertical as per the process requirement - Able to conduct Pre-process & Process Specific Trainings - Conduct timely assessment to evaluate Process Knowledge of all employees - Monitor new hire performance during OJT phase for successful Process Certifications - Provide Coaching & Feedback to enhance agent performance - Report out Post Certification performance to measure training efficiency - Conduct and report out PKTs monthly - Able to communicate with Onsite clients on a need basis for Training/clarification/new process transitions - Knowledge of creating Process Maps for new Transitions process is an added advantage - Willingness to work in round the clock shift and travel to different location as per business requirement - Identify the training needs based upon new updates/system changes - Schedule individual and team training on a need basis - Evaluate strengths and weaknesses of the new hires to ensure right employees being aligned to the process - Maintain Training Records - Need to be well-informed of Banking & Financial Service which includes - Retail, Commercial & Investment - Wealth & Asset Management **Preferred candidate profile** **Essential Skill** - Need to be well-informed of Banking & Financial Service which includes. - Familiarity with MS Outlook required and MS Word and Excel experience a plus **Soft Skills** - Excellent communication and presentation skills - Experience in team handling preferred - Strong organizational and team management skills - Excellent verbal and written communication skills - Should be a quick learner and adapt to changes - Ability to motivate and resolve team grievances