Product Manager

Job description

**About Airtel Digital** Airtel is building the next wave of digital products to meet the evolving needs of over 400+ million customers across telecom, payments, entertainment, and enterprise services. We are heavily investing in our platforms to create a synergistic digital ecosystem. We are looking for a passionate, data-driven Senior Product Manager to lead our Bharat Bill Payment System (BBPS) and utility payments portfolio. In this role, you will define and execute a visionary strategy to scale our bill payments ecosystem, driving adoption, seamless user experiences, and industry-leading transaction success rates. **The Role & Responsibilities** **1. Product Strategy & Vision** • Define the Roadmap: Set the product vision and strategy for Airtel’s BBPS and utility payments ecosystem across the Airtel Thanks App and Airtel Payments Bank. • Market Analysis: Conduct continuous market research to identify emerging trends in the Indian fintech space, competitor strategies, and new biller category opportunities. • Business Impact: Own the P&L and key business metrics for the BBPS portfolio, including Total Payment Volume (TPV), active transacting users, and transaction success rates. **2. Product Development & Execution** • End-to-End Lifecycle: Drive the full product lifecycle from ideation and PRD creation to development, testing, and deployment. • Agile Collaboration: Work closely with cross-functional teams, including Engineering, Design, Analytics, Customer Experience (CE), and Network teams, to deliver high-quality digital solutions with high velocity. • Platform & API Architecture: Collaborate with engineering architects to build scalable, highly available API integrations with NPCI and BBPOUs. **3. Ecosystem & Stakeholder Management** • Partner Management: Act as the primary point of contact for external stakeholders including NPCI, biller partners, and financial institutions to ensure regulatory compliance and smooth operational workflows. • Grievance Management: Design and optimize automated dispute resolution and refund mechanisms in accordance with BBPS guidelines to ensure zero customer friction. **4. Go-to-Market & Customer Experience** • GTM Strategy: Collaborate with Marketing and Growth teams to design product positioning, promotional campaigns, and launch strategies to drive BBPS adoption. • Data-Driven Optimization: Analyze user funnels, payment failure drop-offs, and customer feedback to continuously optimize the checkout experience and drive repeat transactions. **Educational Qualifications:** • Bachelor’s degree in Engineering, Computer Science, or a related technical field. **Experience & Skills:** • Experience: 5+ years of core Product Management experience, with at least 2-3 years specifically in Fintech, Payments, or Banking platforms. • Domain Expertise: Deep understanding of the Indian payment ecosystem, specifically BBPS (Bharat Bill Payment System), NPCI guidelines, and settlement recon processes. • Technical Acumen: Ability to understand technical complexity (APIs, microservices architecture, system integration) without developer inputs, and make the right technical trade-offs. • Analytical Rigor: Strong proficiency with product analytics tools (e.g., Mixpanel, Clevertap, Google Analytics) and the ability to leverage SQL/data to drive decision-making. • Communication: Exceptional storytelling and evangelism skills to influence CXOs, senior leadership, and external partners.