Product Manager, Inventory & Orders

Job description

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Industry Context: AI-driven supply chain innovations reduce logistics costs by 15%+, inventory by 35%+, and improve service efficiency by 65%+. Companies prioritize AI-enabled automation as the key enabler for customer experience, sustainability, and resilience. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. FourKites is building a next-generation Inventory & Orders module that gives supply chain teams unified, real-time visibility into on-hand stock, in-transit inventory, open orders, and stockout risk — across their entire network. We are looking for a Product Manager I to own day-to-day execution for this module: writing precise specifications, synthesizing customer discovery into prioritized backlogs, and partnering with engineering to ship features that help supply chain planners move from reactive firefighting to proactive decision-making. This is a high-visibility role on a nascent product. You will work at the intersection of supply chain planning, procurement, and real-time logistics data — with your contributions directly shaping the foundational decisions of this offering. What you'll be doing Product Execution & Specification • Author detailed user stories, acceptance criteria, and feature specifications for capabilities such as safety stock threshold configuration, order-at-risk dashboards, and AI-assisted stock transfer recommendations. • Translate ambiguous customer requirements into structured, engineering-ready backlog items with clear scope boundaries. • Own sprint-level backlog grooming in collaboration with the engineering manager, ensuring tickets are well-defined and prioritized before each cycle. Customer Discovery & Feedback Synthesis • Conduct structured discovery sessions independently with supply chain planners, procurement leads, and operations teams. • Synthesize raw customer feedback, field notes, and survey data into prioritized problem statements and product hypotheses. • Maintain a continuous feedback loop with pilot customers during early rollouts, identifying adoption gaps and surfacing them as actionable product improvements. Integration & Data Requirements • Own integration requirement specifications — defining how data from ERP systems (SAP, Oracle), warehouse management systems, and demand planning tools flows into FourKites via flat-file SFTP, API, and EDI. • Work with Solutions Engineering to validate integration feasibility, data freshness requirements, and schema mapping during pre-sales and onboarding. • Identify and escalate data quality risks that could compromise dashboard accuracy during early customer deployments. Cross-Functional Collaboration • Partner closely with engineering, design, and Solutions Engineering throughout the feature lifecycle — from discovery through general availability. • Coordinate with Customer Success during pilot rollouts to ensure smooth adoption and capture post-launch learnings. • Support pre-sales activities by providing product clarity on capabilities, integration requirements, and roadmap direction. Who you are • 2–4 years of professional experience in product management, supply chain operations, procurement, or demand planning. • Demonstrated understanding of inventory and procurement workflows — including safety stock parameters, days-of-supply calculations, MRP outputs, and order fulfillment processes. • Ability to write clear, structured product specifications and acceptance criteria that engineering teams can execute without ambiguity. • Comfort owning integration requirement discussions — understanding data flow, feed latency tradeoffs, and schema mapping without needing to write code. • Experience working with B2B SaaS product tooling: Jira, Confluence, or equivalent. • Strong written and verbal communication skills, with the ability to synthesize complex customer conversations into concise product requirements. • Comfortable working across time zones in a remote or hybrid environment. Preferred Qualifications: • Prior experience at a supply chain software company, a shipper/manufacturer, or a supply chain consulting practice. • Familiarity with ERP and WMS ecosystems (SAP, Oracle, Manhattan, HighJump) and how they integrate with third-party visibility or planning tools. • Exposure to AI/ML-assisted recommendations in an operational supply chain context — such as automated reorder suggestions, stockout prediction, or inventory rebalancing. • Background as a demand planner, procurement analyst, or supply chain operations professional who has transitioned into a product or technical role. • Experience with supply chain visibility platforms or similar real-time logistics and inventory products. • Familiarity with KPIs such as OTIF, inventory turnover, case fill rate, and days of supply. Who we are: FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with A