Product Manager - ServiceNow

Job description

We are seeking an experienced **Product Manager - ServiceNow** to drive the implementation and delivery of products across ITAM/SAM, providing hands-on configuration, solution design validation and technical guidance throughout delivery. This role combines product management expertise with operational excellence to deliver impactful solutions in partnership with cross-functional teams. **Responsibilities** - Research and write detailed technical requirements - Active participation in product planning and roadmap definition - Collaboration with internal and external customers to acquire a deep understanding of their requirements and business needs, including other PMs, architecture, operations, business development, sales, marketing and customer success teams - Determine technical feasibility, dependencies and constraints of features with support from neighboring technology teams as needed - Define product performance and effectiveness metrics that measure and benchmark product success - Develop and articulate a defensible point of view based on data from primary and secondary research including direct customer engagement - Delivery of requirements in partnership with SaaS Ops, Security, Architecture and various engineering teams with an iterative, pragmatic approach - Ensure that product requirements incorporate effective written and creative visual techniques such as sequence diagrams and payload mockups - Create data flows and functional and technical specifications as needed - Manage the delivery of products, including PoC, internal Beta, external Beta, Public Launch and ongoing releases - Resolution of technical blocking issues and coordination of solutions across multiple technical teams - Stay abreast of new technology capabilities and recommend and plan innovative products and features **Requirements** - 10-15 years of experience in IT - Expertise in product management, product life cycle, product roadmap and product vision - Background in development and management of operational excellence practices - Knowledge of ServiceNow Platforms or ability to learn ServiceNow very fast - Familiarity with SaaS and cloud based solutions - Proficiency in agile methodologies and tools including Confluence, Jira and Slack - Capability to lead and influence business and technical teams in a matrixed environment - Experience working for leading SaaS companies with a diverse customer base spanning small business owners, SMB and enterprise - Competency in developing and delivering complex products at high velocity with aggressive deadlines - Skills in technical delivery teams leveraging continuous delivery for launch - Strong analytical approach with attention to detail and excellent reporting skills - Exceptional organizational and planning skills with great communication and presentation abilities - English proficiency at B2 level or higher **Nice to have** - Skills in UI and Figma creation