Product Monitoring Specialist

Job description

TransUnion's Job Applicant Privacy Notice Team Overview Role Overview We are looking for a highly skilled and experienced Senior Product Monitoring Analyst to lead the design, development, and continuous improvement of our product monitoring capabilities. This role is critical in ensuring the health, performance, and reliability of our products and services. The successful candidate plays a pivotal part in ensuring product quality, enabling proactive issue detection, conduct in-depth analysis of monitoring data, and contribute to the continuous improvement of our monitoring and alerting capabilities.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.Role Overview And Core Responsibilities Key Responsibilities • Alert First-Responder: Act as the initial point of contact for system alerts, ensuring timely triage and escalation where necessary. • Monitoring & Trend Analysis: Track and analyse product monitoring metrics and historical trends to identify patterns, anomalies, and opportunities for improvement. • Exception Investigation: Investigate exceptions and outliers in monitoring data to determine root causes, impact assessments and recommend corrective actions. • Monitoring Test Design & Build: Design and implement robust monitoring tests, including setting and refining alert thresholds to ensure optimal business reactivity. • Continuous Improvement: Drive the evolution of monitoring across products through monitoring tooling, bespoke analysis, consistency and observability enhancements. • Data Visualisation: Create insightful reports and dashboards using tools such as Grafana or Power BI to communicate trends, anomalies, and findings to stakeholders. • Data Retrieval & Analysis: Access and analyse product exhaust data from lake storage or archives to support deep-dive investigations. • Advanced Ad Hoc Analysis: Conduct strategic and technically complex analyses using advanced analytics toolsets (e.g. R, Python) to support decision-making and product development Required Knowledge And Experiences Skills & Experience Essential: • Proven experience in monitoring and observability within a data, product or technology environment. • Strong coding skills and experience implementing monitoring frameworks. • Proficiency in data visualisation tools (Grafana, Power BI). • Advanced analytical skills with experience in R, Python, or similar tools. • Ability to lead investigations and communicate findings effectively to technical and non-technical audiences. Desirable: • Experience with cloud infrastructure, Data Fabric and data lakes. • Familiar with data quality validation. • Knowledge of issue and problem management frameworks. TransUnion Overview: At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.   Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology. TransUnion Job Title Specialist III, Data Science and Analytics