Product & Revenue Lead

Job description

Role Overview We are looking for a Product & Revenue Lead to drive the growth and evolution of a digital B2B e-commerce platform serving healthcare professionals (HCPs). The platform enables healthcare professionals to conveniently and compliantly procure vaccines through an approved distribution network, providing a seamless, reliable, and user-friendly ordering experience. This role will own the platform's product strategy, development roadmap, user growth, revenue performance, and process risk management. The ideal candidate will bring experience in e-commerce, digital platforms, or technology-enabled businesses, along with a strong understanding of pharmaceutical market practices and the regulatory environment governing healthcare and vaccine distribution. Key Responsibilities 1. Product Strategy & Development • Own the product vision, strategy, and roadmap based on market trends, business priorities, and user needs. • Gather customer, stakeholder, and market insights to identify opportunities for platform enhancement. • Translate business and user requirements into a prioritized product development backlog. • Partner closely with technology, operations, commercial, and cross-functional teams to deliver platform capabilities and improvements. • Drive continuous platform optimization through data-driven decision making and user feedback. • Monitor feature adoption and measure the impact of product enhancements on business outcomes. 2. Revenue & User Growth • Own platform revenue and user growth objectives. • Develop and execute strategies to drive HCP acquisition, activation, engagement, conversion, and retention. • Identify growth opportunities throughout the customer journey and implement initiatives to improve platform performance. • Partner with commercial teams to maximize platform adoption and transaction volumes. • Ensure all growth initiatives align with applicable pharmaceutical regulations, market practices, governance standards, and compliance requirements. 3. Analytics & Business Insights • Define, track, and report key product, customer, operational, and revenue metrics. • Leverage data and analytics to identify trends, opportunities, risks, and areas for improvement. • Develop business cases, financial models, and scenario analyses to support strategic and commercial decisions. • Present actionable, data-backed recommendations to senior leadership and key stakeholders. • Establish performance dashboards and governance mechanisms to monitor platform health and growth. 4. Process & Platform Risk Management • Identify, assess, and mitigate platform-related operational, compliance, and process risks. • Develop and implement controls to ensure a secure, reliable, and compliant platform experience. • Partner with Technology, Legal, Compliance, Medical, Quality, and other relevant functions to ensure adherence to internal policies and external regulations. • Drive timely resolution of identified risks, issues, and audit observations. • Establish governance frameworks that support sustainable platform growth while maintaining compliance standards. Preferred Skills & Competencies Core Skills • Technology Product Management • E-commerce Platform Management • Revenue Growth & Commercial Strategy • Customer Lifecycle Management • Analytics & Business Insights • Business Case Development & Financial Modeling • Process Risk Management • Pharmaceutical Market Knowledge • Regulatory & Compliance Understanding • Cross-functional Leadership • Stakeholder Management & Influencing Skills Behavioral Competencies • Strong commercial acumen and business ownership mindset • Customer-centric approach with a focus on user experience • Analytical and data-driven decision-making capability • Strategic thinking coupled with execution excellence • High standards of compliance, governance, and ethical business conduct • Ability to influence and collaborate across diverse stakeholder groups • Results-oriented with a growth mindset Key Performance Indicators (KPIs) • Platform revenue growth • Growth in registered and transacting healthcare professionals (HCPs) • User activation, engagement, conversion, and retention rates • Product roadmap delivery against planned milestones • Adoption and utilization of new platform features • Customer satisfaction and platform experience metrics • Compliance with applicable business processes and regulatory requirements • Timely identification, mitigation, and closure of platform and process risks Ideal Candidate The ideal candidate should have 8-10 years of experience in managing and growing digital products, e-commerce platforms, or technology-enabled businesses. They should possess a strong u